Subscription

How Does It Work

• How does the subscription work? Do you automatically increase the diaper size for me?
• When will I know when my subscription is going to auto renew?

Editing Your Subscription

• How do I change my subscription size?
• How do I update the credit card/payment information for my subscription? How do I add a new credit card for my subscription?
• We’re currently going through more diapers than the monthly subscription, is there a way to add an additional one or two packs of diapers to our shipment?
• What if my baby grows out of the diaper size in the middle of my bundle and I have extra packages of diapers that don’t fit?

Sizing

Sizing Questions

• Diaper leaks
• My child is in between sizes, what size should I order?
• The size 1s are too big for my baby / Do your size 1 diapers run large?
• What size diaper should I get?
• What size in the pull up style diaper should I get?

Product Questions

Shampoo and Body Wash Concentrate

• Is shampoo and body wash concentrate safe for eczema prone skin?
• Is there coconut proteins in your shampoo/body wash concentrate or cleaning concentrate? (I am allergic/i have an allergy to coconut protein)
• What is the PH of your shampoo/body wash?

Laundry Concentrate

• Can I use your laundry concentrate for spot treatments / stains?

Cleaning Concentrate

• Can I use your cleaning concentrate to clean my hardwood or tile floor?
• Is your cleaning concentrate a disinfectant as well? / Is it antibacterial?
• What is the PH of your cleaning concentrate?

Wet Wipes

• Are your diapers or wipes biodegradable or compostable?
• Can I put the wipes in a wipe warmer?
• Wet Wipes vs Dry Wipes
• What are your wet wipes made of / what are the ingredients in the wet wipes?
• Why do you use sodium benzoate?/Do the healthybaby wipes contain a preservative?

Diapers

• Are your diapers dermatologically tested?
• Are your diapers or wipes biodegradable or compostable?
• Can you please explain to me how your magic channels work?
• Contents of the diaper has spilled out. Should I be concerned?
• Do your diapers contain any PFA chemicals?
• Do your diapers contain any phthalates or dyes?
• See all 13 articles

Prenatal

• Can I take your prenatal with other vitamins and minerals?
• Do I need to consult my doctor before taking the prenatal?
• Do I need to take a multivitamin as well?
• I have extra prenatal supplements from my last trimester. Is it okay to take them?
• I'm not nursing. Is it still important to take my prenatal after giving birth? Why is it important/what will it do?
• Is it possible to take too many vitamins/minerals?
• See all 20 articles

General

Product Offering and Site Questions

• Bottle pump stopped working
• Confusion on pricing and diaper options
• How many diapers are included in the bundle?

FAQ

• Do you have a military or government employee discount?
• Do you have an affiliate program?
• Issues logging into account
• What is your return policy?
• How long will it take for my order to arrive with FedEx or UPS?
• How long will it take for my order to ship?
• See all 13 articles